Previously there have been media reports that hundreds of consumers to buy the Lenovo Tianyi F41 notebook computers a year and a half later, due to excessive laptop battery discharge complaint to the association.
Recently, Lenovo Group Public Relations In response, a number of complaints have been sent samples of the Sony laptop battery Sony Corporation of Japan to conduct a joint inspection. According to test results analysis, there is no censorship of the battery quality problems, it would not create security risks. With a responsible attitude to consumers, Lenovo can be purchased in two years Tianyi F41 notebook computers, and the emergence of excessive battery discharge Sony battery users, free of charge to replace a new battery.
According to media reports and the Group Customer Service Department phone number of complaints received showed that the present situation of the phenomenon of excessive Inspiron 1100 battery discharge rate risk is very small, “probably at the extreme of a few about.” The responsible person, the battery failure may be related to the use of the user’s habits. After discussion, the association put forward the following opinions on handling: Users With an invoice from the purchase date (if not the host factory invoice Zeyi date) within two years, there standard Sony battery discharge too fast phenomena Lenovo Tianyi F41 users may contact the local service station testing, such as determining the fault phenomena, Lenovo replaced free of charge a new battery, replacement battery warranty for one year; provide samples for testing had been replaced due to excessive Inspiron 1150 battery backup users, because the battery out of spare parts is a database of qualified Lenovo spare parts, and so the replacement warranty for one year from the date of the user in case of doubt, please call Lenovo customer service inquiries.
Lenovo recommends that customers who need to connect an external power supply the best long-term unplug the battery.