November 25, Lenovo issued a notice, saying the Tianyi F41 excessive battery discharge will not cause safety problems, eligible users can free replacement.
In recent days, according to some users that they have purchased the Tianyi F41 exist in the course of the phenomenon of excessive discharge, standby time of less than 20 minutes.
Lenovo’s announcement said that after investigation, some of the Tianyi F41 standard Sony VGP-BPS2 battery does exist in this failure, the failure related to differences in generation and usage, the user would not impose a lower probability of causing any security risk.
Lenovo said, all users within two years from the date of purchase occurs the fault can be made to Lenovo for a free replacement laptop VGP-BPS2A batteries, replacement battery warranty for one year.
Lenovo’s announcement attached text:
First of all thank you for choosing Lenovo notebooks!
Regarding the recent small amount of the Lenovo Tianyi F41 notebook PC users, using the standard Sony battery when the battery discharges too fast phenomena, Lenovo and Sony co-collected samples from some of the detailed test VGP-BPS2B battery, according to test results analysis, the failure of the generation and related to differences in usage, the user would not impose a lower probability of causing any security risk. Based on associative feelings of great concern to consumers, in order to maximize the guaranteed user experience, Lenovo Tianyi F41 special to notebook users (standard sony batteries) to make the following explanation: Where the date of purchase (invoice by virtue of compliance If there is no date on the factory invoice Zeyi host) within two years, the phenomenon appears more than the Lenovo Tianyi F41 users, please contact Lenovo Service Station for testing, such as determining the fault phenomena, Lenovo will provide you a free replacement laptop batteries to replace the battery after the warranty period of one year; provide samples for testing before the result of customer service from Lenovo off to replace battery backup users, because the battery out of spare parts is a database of qualified Lenovo spare parts, and so the replacement of one year from the date of the warranty.
If more than one user found a similar failure occurred due to the phenomenon of the VGP-BPS2C battery, Lenovo recommends that you immediately think dial service hotline 010-82879603. Consultation, or contact the nearest service station to deal directly with Lenovo, Lenovo will arrange for you a replacement.
At the same time, we advise clients on a regular basis for the use of laptop battery charging and discharging to do. For a long time to connect an external power supply, it is recommended unplug the battery, you can maintain maximum performance and battery life.
Thank you again for a long time for Lenovo’s notebook computers support. Lenovo will continue to be adhering to the “innovation and technology, the user first” purpose, and constantly to provide you with variety of laptop computers.